The product keeps asking me to BUY it even
though I've already purchased it
You have to register your product after purchase. Sometimes upgrade
of your harware/software may cause the product to function as
unregistered version. All you need to do is to register if once
again free of charge, once you originally purchased directly from us.
Follow process described in your registration letter.
Can I buy a product
without a credit card?
You can purchase our products also using Checks, Money Orders,
Paypal, phone and fax requests. Check payment options at product's billing page.
Are there extra charges except for initial purchase?
No. You are charged once to pay game price. Consequent technical support
and ability to reinstall product are free.
I have already wrote you a letter, but you
haven't answered yet. Now what?
We strive to answer every query within 24 hours after receiving
it. Sometimes, due to high volume, it takes a little longer time.
Please accept our apologies for the inconvenience and be assured that
we are working to solve your case a.s.a.p..