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FREQUENTLY ASKED QUESTIONS

If you can't find your question here, email .
  1. The product keeps asking me to BUY it even though I've already purchased it
  2. Can I buy a product without a credit card?
  3. Are there extra charges except for initial purchase?
  4. I have already wrote you a letter, but you haven't answered yet. Now what?
  1. The product keeps asking me to BUY it even though I've already purchased it
    You have to register your product after purchase. Sometimes upgrade of your harware/software may cause the product to function as unregistered version. All you need to do is to register if once again free of charge, once you originally purchased directly from us. Follow process described in your registration letter.

  2. Can I buy a product without a credit card?
    You can purchase our products also using Checks, Money Orders, Paypal, phone and fax requests. Check payment options at product's billing page.

  3. Are there extra charges except for initial purchase?
    No. You are charged once to pay game price. Consequent technical support and ability to reinstall product are free.

  4. I have already wrote you a letter, but you haven't answered yet. Now what?
    We strive to answer every query within 24 hours after receiving it. Sometimes, due to high volume, it takes a little longer time. Please accept our apologies for the inconvenience and be assured that we are working to solve your case a.s.a.p..


Special Help for TerraGames : click here

Other games - email , describe your problem and let us know game name.

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